Privacy Policy

1. Introduction

Etherflow ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

2. Information We Collect

Information You Provide

We collect only the following information that you provide directly to us:

• Your name
• Your phone number

Information Collected Automatically

When you use our services, we may automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent on our services)
• Cookies and similar tracking technologies for website functionality

We do not collect email addresses, payment information, or any other personal information beyond what is listed above.

3. How We Use Your Information

We use the information we collect to:

• Provide our services to you
• Send service-related communications via SMS/text message
• Respond to your inquiries and customer service requests
• Monitor and analyze usage patterns to improve our services
• Detect, prevent, and address technical issues
• Comply with legal obligations

4. Information Sharing and Disclosure

No Sale or Sharing with Third Parties

We do not sell, trade, or rent your personal information to third parties. We do not share your personal information, including mobile phone numbers, with third parties or affiliates for their marketing or promotional purposes.

Limited Disclosure

We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our business (such as Twilio for SMS communications), subject to confidentiality agreements. These providers are authorized to use your information only as necessary to provide services to us
• Legal Requirements: If required by law, court order, or governmental regulation
• Protection of Rights: To protect our rights, property, or safety, or that of our users or others
• Business Transfers: In connection with a merger, sale of assets, or acquisition, with notice to affected users
• With Your Consent: When you explicitly agree to share your information

Mobile Information Specifically

We explicitly do not share mobile phone numbers or any mobile information with third parties or affiliates for marketing or promotional purposes. Your phone number is used solely to provide our services to you and communicate with you about our services.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Access controls and authentication requirements
• Regular security assessments
• Limited access to personal information on a need-to-know basis

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to the personal information we have about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information, subject to legal requirements
• Opt-Out: Opt out of SMS communications by replying STOP to any message

To exercise these rights, please contact us using the information provided below.

7. SMS Communications and Opt-Out

Service Messages

We may send you SMS messages related to our services. These are essential communications required to provide you with our services.

Opting Out

You can opt out of SMS messages at any time by:

• Replying STOP to any SMS message
• Contacting us directly to request removal from our SMS list

Please note that opting out of SMS messages may affect your ability to use our services if SMS is our primary method of service delivery.

8. Data Retention

We retain your name and phone number only for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. If you request deletion of your information, we will remove it from our active systems, subject to any legal retention requirements.

9. Children's Privacy

Our services are not directed to individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information immediately.

10. Changes to This Privacy Policy

We reserve the right to update, modify, or replace this Privacy Policy at any time and at our sole discretion. Changes are effective immediately upon posting to this page, unless otherwise specified. We will update the "Last Updated" date at the top of this Privacy Policy to reflect any changes.

For material changes that significantly affect your rights or how we handle your personal information, we will make reasonable efforts to provide notice via SMS or a prominent notice on our website. However, it is your responsibility to review this Privacy Policy periodically for any changes.

Your continued use of our services after any modifications to this Privacy Policy constitutes your acknowledgment of the modifications and your consent to abide by the updated Privacy Policy.

11. State-Specific Rights

California Residents

California residents have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information is collected
• The right to delete personal information
• The right to opt-out of the sale of personal information (which we do not engage in)
• The right to non-discrimination for exercising privacy rights

Other States

Residents of other states may have additional rights under applicable state privacy laws. Please contact us for more information about exercising your rights.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Etherflow
Email: [email protected]
Address: 901 S 9th St, Broken Arrow, OK 74073
Website Contact Form: https://etherflow.io/#contact